I have a “No Fix, No Charge” policy.

If I determine that your equipment/issue can not be repaired/resolved, there will be no charge. If, however, I determine that your equipment/issue can be repaired/resolved, but you elect to leave it unrepaired/unresolved, the labor for time spent will be chargeable at the agreed upon rate. All labor includes a 30 day warranty, excluding misuse, virus contamination, spyware contamination or acts of God.