“Hello, we are calling from Windows and your computer looks like it is infected. Our Microsoft Certified Technician can fix it for you.”
Sound familiar? Do not fall for this scam.
How tech support scams work
Cold calls from fake Microsoft (etc) agents
The scam is straightforward: pretend to be calling from Microsoft, gain remote control of the machine, trick the victim with fake error reports and collect the money.
If you ever get a call from a Microsoft or Windows tech support agent out of the blue, the best thing to do is simply hang up. Scammers like to use VoIP technology so their actual number and location are hidden. Their calls are almost free which is why they can do this 24/7.
As per Microsoft:
“You will never receive a legitimate call from Microsoft or our partners to charge you for computer fixes.“