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CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician’s ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.


CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician’s ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking hardware, protocols and services. Although not a prerequisite, it is recommended that CompTIA Network+ candidates have at least nine months of experience in network support or administration or adequate academic training, along with a CompTIA A+ certification.


CompTIA Security+ validates knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts. It is an international, vendor-neutral certification that is taught at colleges, universities and commercial training centers around the world. Although not a prerequisite, it is recommended that CompTIA Security+ candidates have at least two years on-the-job networking experience, with an emphasis on security. The CompTIA Network+ certification is also recommended.

Because human error is the number one cause for a network security breach, CompTIA Security+ is recognized by the technology community as a valuable credential that proves competency with information security. Major corporations such as Sun, IBM/Tivoli Software Group, Symantec, Motorola, Hitachi Electronics Services and Verisign value the CompTIA Security+ certification and recommend or require it of their IT employees.


The CompTIA Server+ certification is a vendor-neutral certification geared toward mid- to upper-level technicians. This credential, recognized throughout the world, validates advanced-level technical competency of server issues and technology, including installation, configuration, upgrading, maintenance, troubleshooting and disaster recovery.

Many corporations recognize the importance of staffing technicians who can competently perform basic server support. Companies such as CDW Computer Centers and CompuCom value the CompTIA Server+ certification and require it of their IT employees. Companies such as Compaq, IBM, and Intel support this certification for their internal technical staff.


Microsoft Certified Desktop Support Technicians (MCDST) are qualified to support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They have the experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

An MCDST is able to resolve operating system issues by telephone, by connecting to an end user’s system remotely or by visiting an end user’s desktop. They have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.


Microsoft Certified Professionals (MCPs) stand apart from other IT personnel. They’ve demonstrated undeniable expertise with Microsoft products and platforms to colleagues, employers, and—most importantly—to themselves.
The one thing that you can depend on in the IT field is change. Whether it’s for a new job or a system-wide deployment, keeping your skills current is the best way to enjoy continued success.

Using technicians with MCP credentials assures business owners and home users alike, that they’re utilizing qualified professionals with proven proficiency in Microsoft technologies.

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